Manufacturers are becoming more efficient through their lean initiatives in production processes; however, they are losing ground because they have not transferred the knowledge gained to their administrative and support activities. Fundamental change - even on the plant floor - ultimately requires the involvement and support of the entire enterprise.
Moreover, lean thinking applies to non-manufacturing businesses: accounting firms, service organizations, engineering companies, and a host of others. The challenge for people in these types of businesses is to see the waste in their business, plan effective improvement strategies, and translate lean tools and methods from the shop floor to administrative processes.
In this workshop, author and consultant Drew Locher will reveal methods of mapping administrative processes that makes finding waste and planning improvement easy and simple. Participants will learn techniques for improving the performance of any office process. The workshop includes a hands-on learning activity that helps solidify the understanding of lean principles and tools.
This workshop is suitable for everyone: shop floor and office workers, supervisors, senior executives. No prior exposure to lean is necessary.
Directions and contact information for Carroll Community College are available on their website:
This workshop will be facilitated by Drew Locher of Change Management Associates and co-author of the Shingo Prize-winning book, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes.