The MWCC will offer a new webinar October 22 about extending lean to offices and services. We were able to secure lean consultant Drew Locher to present this session. Drew is an expert in applying lean to administrative processes - he has published several books on the topic, one of which won a Shingo Prize.
This webinar will review how lean can be applied to office and service environments. Learn how standard work, value stream management, flow, pull and visual management can all be applied to provide significant results in improved customer service and overall performance. Drew will provide time for a Q&A session at the end, allowing participants to dive into any questions specific to their organization.